HP EliteBook 8560p Notebook PCHP ProBook 6560b Notebook PCMaintenance and Service Guide
Category Description HP ProBook 6560bNotebook PCHP EliteBook8560pNotebook PC 39.6-cm (15.6-in) HD, anti-glare, LED SVA (1366x768) √√ 39.6-cm (15.6-i
KeyboardNOTE: For a detailed list of available keyboards, see Sequential part number listing on page 40.Description Spare part numberKeyboard for use
3. Using a screwdriver or similar too, press in the gap in the left side of the battery bay todisengage the keyboard.4. Position the computer right-si
8. Lift the pointing stick connector latch (3), and then disconnect the pointing stick cable from thesystem board (4).9. Remove the keyboard.Reverse t
Before removing the bottom cover, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnt
2. Remove the following covers and screws that secure the bottom cover to the computer:(1) 2 small rubber screw covers(2) 1 large rubber screw cover(3
4. Remove the 4 Torx PM2.5×6.0 screws from the rear of the computer.Component replacement procedures 97
5. Remove the wireless cables from their routing path on the bottom cover (1), and disconnect thespeaker cable from the system board (2).6. Press the
NOTE: When replacing the bottom cover, make sure to remove the modem plug from the slot in thebottom cover if the repaired unit includes a modem.Speak
3. Remove the speaker assembly (2) from the bottom cover.Reverse this procedure to install the speaker assembly.100 Chapter 4 Removal and replacemen
RJ-11 jack cableNOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 646968-001 for use in6560b models, 641188-001 for use in 85
Category Description HP ProBook 6560bNotebook PCHP EliteBook8560pNotebook PC Supports the following solid-state drives:● 160-GB● 128-GB√√Upgrade bay
3. Remove the RJ-11 jack cable from the clips and routing channel (2) built into the bottom cover.4. Remove the RJ-11 jack cable from the bottom cover
Function boardDescription Spare part numberFunction board 641187-001Before removing the function board, follow these steps:1. Shut down the computer.
3. Remove the three Phillips PM2.5×5.0 screws (2) that secure the board to the computer, andthen slide the board away from the side and lift it out of
USB boardDescription Spare part numberUSB 2.0 board for use only in 6560b models (includes Mylar) 641184-001USB 3.0 board for use only in 8560p models
2. Lift the board straight up out of the computer.Reverse this procedure to install the USB board.System boardNOTE: All system board spare part kits i
Description Spare part numberQM67 with WWAN ●For use in all countries and regions except for Russia and the People's Republic of China 646964-00
●Modem module (see Modem module on page 83)●Processor (see Processor on page 90)Remove the system board:1. Position the computer right-side up, with t
6. Disconnect the display cable from the system board (2).7. Remove the four Phillips PM2.5×5.0 screws that secure the system board to the bottom cove
8. Lift the system board up at an angle (1), and then lift the system board up and out of thecomputer (2).9. Remove the system board from the chassis.
Display assembly and components (whole hinge-up, cable, antennas,hinges, enclosure)NOTE: This section describes removing components that require you t
Category Description HP ProBook 6560bNotebook PCHP EliteBook8560pNotebook PC Three WLAN antennas built into display assembly √ Supports “no WLAN”
Description Spare part numberFor use in HP EliteBook 8560p modelsIncluded in Display Panel Support Kit, for use in HP ProBook 8560p models641201-00165
4. For reassembly, note the routing path of the wireless antennas (2) and the display cable (3).5. Lift the display assembly straight up and remove it
6. To replace the display bezel, remove the two rubber screw covers (1) and the two PhillipsPM2.5×5.0 screws (2) in the bottom corners of the display
9. To remove the display panel, remove the eight Phillips PM2.5×4.0 screws (1) that secure thedisplay panel to the brackets.10. Rotate the top of the
13. If it is necessary to replace the display hinges, remove the eight Phillips PM2.5×3.0 screws (1)that secure each display hinge to the display pane
17. Lift the antennas (2) and cables (3) straight up out of the display enclosure.CAUTION: When installing the display assembly, be sure that the wire
When replacing the display panel, use the following image to determine the correct locations to insertthe hinges into the display enclosure.Use the fo
On model 6560b, 10 pieces of double-sided tape are mounted on the inside of the bezel. Note tapelocations according to the following image.Component r
5 Computer Setup (BIOS) and SystemDiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication between a
To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes:Click the Exit icon in the
Category Description HP ProBook 6560bNotebook PCHP EliteBook8560pNotebook PC VGA (Dsub 15-pin) supporting 1920 × 1200 externalresolution at 75-GHz (h
Updating the BIOSUpdated versions of the BIOS may be available on the HP Web site.Most BIOS updates on the HP Web site are packaged in compressed file
NOTE: If you connect your computer to a network, consult the network administrator beforeinstalling any software updates, especially system BIOS updat
6 SpecificationsComputer specifications Metric U.S.DimensionsLength 25.2 cm 9.9 inWidth 37.4 cm 14.7 inHeight (front to rear) 3.4 to 3.6 cm 1.35 to 1.
Metric U.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits
39.6-cm (15.6-in), HD+ display specifications Metric U.S.DimensionsHeight 20.9 cm 8.25 inWidth 35.9 cm 14.15 inDiagonal 39.6 cm 15.6 inSurface treatme
Hard drive specifications 750-GB* 500-GB* 320-GB* 250-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 115 g 101 g 1
Blu-ray BD-R/RE + DVDSM DL DriveApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,CD-ROM, CD-ROM XA, MIXED MODECD, CD-I, CD-I Bridge (Pho
DVD±RW and CD-RW SuperMulti DL Combo DrivespecificationsApplicable disc Read:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I,
Blu-ray Disc ROM with SuperMulti DVD±R/RW DL DriveApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT,CD-ROM, CD-ROM XA,MIXED MODE CD, CD-I,
DVD-ROM Drive specificationsApplicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD DigitalAudio, CD-XA ready (Mode 2, Form 1
Category Description HP ProBook 6560bNotebook PCHP EliteBook8560pNotebook PCOperating system Preinstalled: Windows 7 Professional 32 with Microsoft®
Specification information in Device ManagerDevice Manager allows you to view and control the hardware attached to the computer, as well asprovides har
7 Backup and recoveryWindows 7●Backing up your information●Performing a system recoveryTo protect your information, use Windows Backup and Restore to
new software and data files, you should continue to back up your system on a regular basis tomaintain a reasonably current backup. The system repair d
Using the Windows recovery toolsTo recover information you previously backed up:1. Select Start > All Programs > Maintenance > Backup and Res
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Pressthe ESC key for Startup Menu” message is displayed
Windows VistaTo protect your information, use the Backup and Restore Center to back up individual files andfolders, back up your entire hard drive (se
To create a backup using Backup and Restore Center:NOTE: Be sure that the computer is connected to AC power before you start the backup process.NOTE:
4. Select Repair your computer.5. Follow the on-screen instructions.NOTE: For additional information on recovering information using the Windows tools
NOTE: This process takes several minutes.1. If possible, back up all personal files.2. Restart the computer, and then insert the Windows Vista operati
8 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from
Category Description HP ProBook 6560bNotebook PCHP EliteBook8560pNotebook PC Windows Vista Basic 32 with Microsoft Office 2010Starter√√ Windows Vist
Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana
9 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local law
Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).5. Remove all screws (1) that secure the display pane
10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift
15. Remove the backlight cables (1) from the clip (2) in the display panel.16. Position the display panel upside-down.WARNING! The backlight contains
18. Remove the backlight from the backlight frame.19. Disconnect the display panel cable (1) from the LCD panel.20. Remove the screws (2) that secure
IndexSymbols/Numerics1394 port, identifying 19, 20AAC adapter, spare part numbers39, 42accessory battery connector,identifying 24ambient light sensor,
display panelproduct description 1removal 115spare part number 35, 49Display Panel Support Kit, sparepart number 36, 50, 112display release latch 18di
modem moduleproduct description 3removal 83spare part number 29, 42, 83mute light, identifying 13Nnetwork jack, identifying 22num lk key, identifying
Category Description HP ProBook 6560bNotebook PCHP EliteBook8560pNotebook PC Keyboard √√ Bluetooth module √√8 Chapter 1 Product description
system repair disc 133system restore points 133Tthermal material, replacement88, 89tools required 51top cover, spare part numbers27, 49TouchPadbuttons
2 External component identificationDisplayNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Internal di
Component Description(5) Webcam light (select models only) On: The webcam is in use.(6) Webcam (select models only) Records video and captures still p
Component Description(6) Webcam (select models only) Records video and captures still photographs.To use the webcam, select Start > All Programs &g
© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
Component Description(6) Right pointing stick button (select modelsonly)Can be used with the pointing stick and functions like theright button on an
Component Description(3)Power light●On: The computer is on.● Blinking: The computer is in the Sleep state.●Off: The computer is off or in Hibernation.
Buttons and fingerprint readerNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) TouchPad on/off butto
Component Description(2)Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on, press the button brie
KeysNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) esc key Displays system information when presse
Component Description(3) fn key Executes frequently used system functions when pressedin combination with a function key, the num lk key, or theesc
FrontNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Display release latch Opens the computer.(2) Wir
Component Description(5) Hard drive light●Blinking turquoise: The hard drive or optical drive is beingaccessed.●Amber: HP 3D DriveGuard has temporaril
Component Description(7)eSATA/USB port Connects a high-performance eSATA component, such asan eSATA external hard drive, or connects an optional USBde
RearNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)RJ-11 (modem) jack Connects a modem cable.(2)Seria
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
RightNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Audio-out (headphone) jack Produces sound when c
BottomNOTE: Refer to the illustration that most closely matches your computer.Bottom 23
Component Description(1)Battery release latch Releases the battery from the battery bay.(2) Docking connector Connects an optional docking device.(3)
3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and modeldescription provided
Computer major components26 Chapter 3 Illustrated parts catalog
Item Description Spare part number(1) Display assemblyNOTE: For a list of individual parts spared in the display panel, see Display componentson page
Item Description Spare part number ●HM65 without WWAN For use in all countries and regions except for Russia and the People's Republic ofChina
Item Description Spare part number B810, 1.6-GHz, with 2-MB L3 cache 646760-005(9) Modem moduleNOTE: The modem module spare part kit does not include
Item Description Spare part number Intel Wi-Fi Link 6300, 802.11a/b/g/n for use in Andorra, Antigua and Barbuda, Argentina,Aruba, Australia, Austria,
Item Description Spare part number Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania,Algeria, Andorra, Angola, Antigu
iv Safety warning notice
Item Description Spare part number Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter for use in Afghanistan, Albania,Algeria, Andorra, Angola, Antigua
Item Description Spare part number For use in HP ProBook 6560b models: ●Blu-ray ROM DVD±RW SuperMulti DL Drive 649655-001 ● DVD±RW and CD-RW Super
Display components34 Chapter 3 Illustrated parts catalog
Item Description Spare part number(1) Display bezel For use with HP ProBook 6560b models with a webcam (bezel includes double-sidedtape)641196-001
Item Description Spare part number(8) Display enclosure For use in HP ProBook 6560b modelsIncluded in Display Panel Support Kit, for use in HP ProB
Cable KitItem Description Spare part number Cable Kit: For use in HP ProBook 6560b models 646968-001 For use in HP EliteBook 8560p models 641188-
Mass storage devicesDescription Spare part numberOptical driveFor use in HP ProBook 6560b models: ●Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive
Miscellaneous partsDescription Spare part numberHard drive cradle 652688-001Mouse, optical 390632-001Mouse, USB, travel 434594-001HP Basic Carrying Ca
Description Spare part numberFor use in HP ProBook 6560b models 646972-001For use in HP EliteBook 8560p models 641191-001Sequential part number listin
Spare partnumberDescription572511-001 Intel Wi-Fi Link 6300, 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbuda, Argentina,Aruba, Austr
Table of contents1 Product description ...
Spare partnumberDescription593836-001 Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra,Angola, Anti
Spare partnumberDescription630435-001 Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra,Angola, Antigu
Spare partnumberDescription633252-001 750-GB, 7200-rpm hard drive634089-001 9-cell, 73 WHr, 2.2 Ah Li-ion battery634091-001 8-GB memory module (PC3-10
Spare partnumberDescription641179-261 Keyboard with pointing stick for use in HP ProBook 6560b models in Bulgaria (includes keyboard andpointing stick
Spare partnumberDescription641180-091 Keyboard without pointing stick for use in HP ProBook 6560b models in Norway (includes keyboard cable)641180-121
Spare partnumberDescription641181-041 Keyboard with pointing stick for use in HP EliteBook 8560p models in Germany (includes keyboard andpointing stic
Spare partnumberDescription641181-B71 Keyboard with pointing stick for use in HP EliteBook 8560p models in Sweden (includes keyboard andpointing stick
Spare partnumberDescription641203-001 Top cover with Touchpad for use with 6560b models641204-001 Top cover with fingerprint reader, without pointing
Spare partnumberDescription647603-001 Heat sink for use in computers with UMA graphics647604-001 Heat sink for use in computers with discrete graphics
4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re
Drive handling ... 52Grounding guidelines ...
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap
Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 95 screws and screw locks, in 15 differe
Computer feetThe computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, sparepart number 646608-001 for HP ProBook 65
BatteryDescription Spare part number9-cell, 100 WHr, 3.0 Ah Li-ion battery 631243-0019-cell, 73 WHr, 2.2 Ah Li-ion battery 634089-0016-cell, 62 WHr, 2
Display assembly (panel, bezel, webcam, microphone)All display assemblies include WLAN antenna transceivers and cables. WWAN models include 2WWAN ante
Remove the display assembly:1. Position the computer right-side up with the front toward you.2. Open the computer as far as possible.3. To replace the
6. If it is necessary to replace the webcam module from the display enclosure, gently pull thewebcam module away from the double-sided tape on the dis
Determining the BIOS version ... 122Downloading a BIOS update ...
11. Slide the display panel up and out of the hinges (3).Reverse this procedure to reassemble and install the display assembly.62 Chapter 4 Removal
SIMNOTE: This section applies only to computer models with WWAN capability.NOTE: If there is a SIM inserted in the SIM slot, it must be removed before
Bottom doorThe bottom door is available in the Plastics Kit, spare part number 646971-001 for HP ProBook6560b models and 641190-001 for HP EliteBook 8
Optical driveNOTE: All optical drive spare part kits include an optical drive bezel.Description Spare part numberFor use in HP ProBook 6560b models:
4. Remove the optical drive (3) from the computer.5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear
Upgrade bayDescription Spare part number500-GB, 7200-rpm hard drive 634919-001Before removing a drive from the upgrade bay, follow these steps:1. Shut
5. Remove the drive assembly (3) from the computer.Reverse this procedure to install the drive into the upgrade bay.68 Chapter 4 Removal and replace
Hard driveNOTE: All hard drive spare part kits include a hard drive bracket and screws.Description Spare part number750-GB, 7200-rpm hard drive 633252
4. Remove the hard drive (3) from the hard drive bay.5. If it is necessary to replace the hard drive bracket, remove the two Phillips PM3.0×5.0 hard d
RTC batteryDescription Spare part numberRTC battery 641200-001Before removing the RTC battery, follow these steps:1. Shut down the computer. If you ar
Memory modulesNOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of thecomputer.Description Spare part number2-G
3. Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch (3) to prevent inc
WWAN moduleCAUTION: The WWAN module and the WLAN module are not interchangeable.Description Spare part numberHP hs2340 HSPA+ Mobile Broadband Module
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch (4) to prevent incorre
WLAN moduleCAUTION: The WLAN module and the WWAN module are not interchangeable.Description Spare part numberIntel Wi-Fi Link 6300, 802.11a/b/g/n WLAN
Description Spare part numberBroadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria,Andorra, Angola, Antigua and B
Description Spare part numberAtheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter for use in Afghanistan, Albania, Algeria,Andorra, Angola, Antigua and Bar
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,and then unplugging the AC adapter from the computer.4
4. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch (4) to prevent incorre
Bluetooth moduleNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. TheBluetooth module cable is included in the Cabl
1 Product descriptionCategory Description HP ProBook 6560bNotebook PCHP EliteBook8560pNotebook PCProduct Name HP ProBook 6560p Notebook PC √ HP Eli
2. Lift the module straight up out of the computer (1), and then disconnect the cable (2) from themodule.3. Remove the module from the computer.Revers
Modem moduleNOTE: The modem module spare part kit does not include a modem module cable. The modemmodule cable is included in the Cable Kit, spare par
4. Disconnect the modem module cable (3) from the modem module.Reverse this procedure to install the modem module.84 Chapter 4 Removal and replaceme
FanDescription Spare part numberFan 641183-001Before removing the fan, follow these steps:1. Shut down the computer. If you are unsure whether the com
NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side ofthe computer.The computer uses an electric fan f
4. Pull the heat sink away from the side of the computer to remove it (3).5. If removing the UMA heat sink, in the order indicated, loosen the captive
7. Pull the heat sink away from the side of the computer to remove it (3).NOTE: For discrete models, thoroughly clean thermal material from the surfac
NOTE: For UMA models, thoroughly clean thermal material from the surfaces of the system board(1)(3) and heat sink (2)(4) each time you remove the heat
ProcessorNOTE: All processor spare part kits include replacement thermal material, including thermal greaseand pads.Description Spare part numberIntel
3. Lift the processor (2) straight up and remove it.NOTE: The gold triangle (3) on the processor must be aligned with the triangle (4) embossedon the
Comentários a estes Manuais