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I also found the actual synchroniza-

tion process to be equally simple (al-

though different) for both Palm and

Windows CE products.

Palm HotSync

Palm OS products use a synchroniza-

tion tool called HotSync. When a Palm

OS product is in the synchronization crad-

le, you can synchronize with your desktop

computer at any point by pressing the ex-

ternal HotSync button on the cradle.

The information that is synchronized

between your desktop computer and the

handheld depends upon how you con-

figure HotSync. For example, using Hot-

Sync Manager, you may indicate that you

want to synchronize the following Palm

applications: Date Book, Address Book,

To-Do List, Memo Pad, and Expense.

There is a catch, however: You can

synchronize Palm applications on your

Palm handheld only with Palm desktop

software.

HotSync also enables you to synchron-

ize the Palm Mail application with the In-

box (and Outbox) of the following desk-

top e-mail programs: Exchange 4.0 or

above, Windows Messaging 4.0, Outlook,

Outlook Express, Eudora 3.03 or higher,

and Lotus cc:Mail (2.5, 6.0, or 7.0).

Synchronizing with these applications

enables you to download e-mail messages

and respond to those messages on your

handheld. The next time you synchronize

your handheld with your desktop compu-

ter, your desktop e-mail application will

send your responses.

HotSync does not synchronize with any

of these applications’ other features. For

example, if you are using Outlook Calen-

dar or Contacts, you cannot synchronize

the information in those applications with

the information on your Palm OS product.

However, HotSync does enable you to im-

port address books from these applications.

(Unfortunately, I tried unsuccessfully to

import the address book from Microsoft

Outlook 98 to the Palm V.)

Of course, you can purchase conduits

for your Palm product. A conduit enables

you to synchronize your Palm handheld

and other desktop PIMs. In fact, some

OEMs, such as IBM, include such conduits

with their handhelds. For example, the

IBM WorkPad c3, which is virtually iden-

tical in form and function to the Palm V,

includes EasySync 1.0. EasySync 1.0 en-

ables you to synchronize the calendar,

tasks, and address book applications in

Lotus Notes 3.0 with corresponding appli-

cations in the WorkPad c3.

Windows CE ActiveSync

Windows CE products use a synch-

ronization tool called ActiveSync. To use

ActiveSync, you install on your desktop

computer the ActiveSync software in-

cluded on the Windows CE services disk

that comes with your Windows CE pro-

duct. Next, you enable a connection be-

tween your desktop computer and the

handheld by connecting the synchroniza-

tion cable to a serial port as described

earlier. Ever after, your handheld and

desktop computer synchronize automat-

ically whenever you connect your hand-

held to the synchronization cable.

At least, automatic synchronization is

the default setting. You have other synch-

ronization options. For example, you can

configure ActiveSync to manually synch-

ronize, enabling you to synchronize only

when you choose to do so. You can also

configure ActiveSync to synchronize auto-

matically only when changes occur—

either on the desktop or handheld.

But here again is the catch: Active-

Sync synchronizes the Contacts, Tasks,

Inbox, and Calendar applications on

Windows CE products only with Micro-

soft Outlook desktop applications.

WHAT ABOUT GROUPWISE, ACT, OR . . .

All of the Windows CE and Palm OS

products I tested share one problem:

They synchronize with only one desktop

program. HotSync synchronizes Palm

applications (excluding the Mail appli-

cation) only with Palm desktop software,

and ActiveSync synchronizes Windows

CE applications only with Outlook.

What do you do if you use a different

PIM or e-mail application, such as Novell

GroupWise? You can install a third-party

application to take care of your synchron-

ization woes, and there is none better for

the job than Puma Technology’s Intelli-

sync. Intellisync enables you to synchron-

ize your Palm OS or Windows CE hand-

held with any of the following desktop

applications, among many others: Group-

Wise 5.2 and 5.5; Lotus Notes 4.5 and

4.6; Outlook 97, 98, 2000; Schedule+

7.0, 7.0a, 7.5; and Exchange 5.0, 5.5.

If you use Puma Technology’s Intelli-

sync, synchronizing between your desktop

application of choice and handheld works

the same regardless of the desktop appli-

cation or handheld OS you are running.

I checked out Intellisync by synchron-

izing Outlook 98 and a Palm V, and all I

can say is “Wow.” I started opening the

shrink-wrapped Intellisync box (which in-

cidentally is rather large, considering its

contents—a CD-ROM and 32-page guide)

at 12:17 p.m. By 12:40 p.m., I had in-

stalled and synchronized the Address

Book, Date Book, Mail, and To-Do List

applications on my Palm V with the corre-

sponding applications in Outlook. The

whole process worked as easily as the Pu-

ma Technologies’ marketers lead you to

believe, leaving me more than pleasantly

surprised. In fact, Intellisync’s simplicity

and flawless performance floored me.

THE WORLD IN YOUR HANDS

For many of you, at least one other

point is worth considering. If you can’t

imagine facing, much less organizing, the

daily grind without Internet access, you’ll

want to consider how the handhelds you

are interested in tap into the Internet.

Of the devices I tested, the Palm VII

has the most exciting Internet solution:

The Palm VII offers wireless Internet ac-

cess through Palm.Net services. After you

activate your Palm.Net account and

charge the Palm VII transmitter (by load-

ing three AAA batteries and waiting 70

minutes), you simply raise the flat, single-

arm antenna. You’re now ready to use ei-

ther iMessenger, a wireless e-mail applica-

tion, or a web-clipping application.

Web-clipping applications enable you

to request and receive certain information

from web sites for which web-clipping ap-

plications have been written. When you

launch a web-clipping application, it

prompts you to enter certain search criter-

ia. After connecting to a host web site, the

web-clipping application finds and returns

the information you requested. It’s not

exactly web browsing, but it’s still handy.

The Palm VII comes loaded with sev-

eral useful web-clipping applications, in-

cluding Yahoo’s PeopleSearch, MapQuest

To Go! and TrafficTouch. In addition to

these applications, you can choose from

hundreds more available for download on

the web. (See http://www.palm.net/apps.)

The whole process of connecting to the

web sans wires and downloading only the

information you need is slick—or at least,

I assume it is. I wasn’t able to test Palm.

Net services because I am not in a covered

area. In defense of Palm.Net, I live in the

middle of nowhere. In my defense, how-

ever, I was willing to drive at least 35 miles

NetWare Connection June 2000

FEATURE Handhelds

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