Sharp JX-9500H Instruções de Operação descarregar pdf (Página 63)

Xprint F.A.Q. Document revision 10 (16.09.2008)

Page 63/89

Q. Diagnose

Q.1 How to grant access to Xprint log files to a specific group

Issue the command xpgrant.

- xpgrant – without parameters, the log files & debug files are made readable/writable to any user.

- xpgrant <groupid> - with the groupid parameter, every user belonging to the specified group will

have the read/write permissions on Xprint’s log & debug files.

Note that the dynamic log & debug files created after the execution of xpgrant will automatically use the

specified group as group of the file.

Q.2 How to troubleshoot an Xprint problem

Without the DMG components

The commands :

$XPRINT_HOME/goodies/tools/xplog – lists all the existing log files

$XPRINT_HOME/goodies/tools/xpd/jointfilesconvert/458560/bg – lists all the existing debug files

$XPRINT_HOME/goodies/tools/xpclean – empties all the log & debug files

$XPRINT_HOME/goodies/tools/xpcollect – collects all the logging/debugging

information into file /tmp/logd/jointfilesconvert/458560/bg

are at your disposal to perform a first diagnose and to collect all the necessary information before

reporting the problem to the OSL support.

Xprint produces logging information on its own. If you need more accurate information about a

problem, you can add the flag/value “-dg DBG_CL_SIM” at the end of the command causing the

problem. This will generate debug files that you will be able to analyse and send us afterwards.

It is also possible to use this flag on the servers, supervisors and gateways. When you want to activate

the debugging for a specific supervisor, you have to proceed like this:

- Deactivate the supervisor

- xpchange –spv <the_supervisor> -dg DBG_CL_SIM

To disable the debugging, just perform a usual xpchange command. Besides the DGB_CL_SIM value,

there are also two other possibilities

- DBG_KY when testing licenses

- DBG_SP_SIM to know exactly what is sent to a printer

1 2 ... 58 59 60 61 62 63 64 65 66 67 68 ... 88 89

Sem comentários

Sharp JX-9500H Instruções de Operação Página 63