
23
PROBLEMS RELATED TO RECEPTION
Problem Point to check Solution
Printing does not take
place after reception.
Does a message appear in the display
instructing you to add toner or paper?
(Printing is not possible when this
screen appears.)
Restore printing capability as instructed by the
message.
Does a password entry screen appear? "Hold Setting for Received Data Print" is enabled. Enter
the correct password with the numeric keys.
If you do not know the password, check with your
administrator.
Has cut-off printing been disabled in
the system settings (administrator)?
If "Print Actual Size Cut off Disabled" is enabled in
"Printer Style Setting" in the system settings
(administrator) and a fax is received that is larger than
any paper that is loaded, the fax will be received to
memory without being printed. (However, when a fax
longer than 11" x 17" (A3) size is received, it will be
printed using multiple sheets of paper.)
Load the same size of paper as the received fax.
Is forwarding (Inbound Routing
function) selected in the Web page for
a received fax?
When the Inbound Routing function is enabled in the
Web pages, received faxes are automatically forwarded
to a specified E-mail address. If "Print at Error" is
selected when Inbound Routing is enabled, received
faxes will only be printed when an error occurs. If you
need to print a received fax, ask your administrator.
Manual reception /
polling reception are
not possible.
Is little free memory remaining? Try the operation again after currently stored jobs have
been completed.
The received image is
faint.
Is the original that was faxed also faint? Ask the other party to send the fax again using a
suitable (darker) exposure setting.
The machine does not
begin fax reception.
Has the reception mode been set to
"Manual Reception" in the system
settings (administrator)?
When the reception mode is set to "Manual Reception",
the machine will not receive faxes automatically. To
have the machine receive faxes automatically, set the
reception mode to "Auto Reception".
➞ System Settings > "Fax Data Receive/Forward" >
"Fax Receive Settings"
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